Terms of Service?

We endeavour to provide our clients & customers with exceptional service.  This service is governed by these terms & conditions & in unusual circumstances or events, we reserve the right to withdraw these services. Where deposits have been paid or goods paid for, we will refund you in full if we cancel the transaction.

Design Rights?

All designs are subject to copyright & remain the property of Stornish. The use of our designs, their images and our promotional material will be treated as theft unless written consent has been given. More information on design rights can be found here

Methods of Payment?

We accept payments by credit, debit cards & electronic online payments via PayPal & ApplePay. You can pay with your credit card through the PayPal site whether or not you have an account. No Cheque payments are accepted. Goods are not dispatched until payments are fully transferred. Items paid by PayPal will not be shipped until PayPal clears funds – this can take up to 5 days.

Delivery times?

All items will be dispatched via courier (larger objects subject to special arrangements). When we have an item in stock we aim to dispatch your order the next day or within 2-3 business days of order. If an item is not in stock or in unforeseen circumstances you will be notified. Confirmation of dispatch will be emailed along with estimated delivery dates.

Return/Refund Policy?

We offer a full refund/return policy. No quibbles. If you’re not happy, we’re not happy. We ask that you return the item undamaged and in it’s original packaging. Shipping costs are negotiable depending on sizes.

Marketing?

We will take great care to preserve the privacy of clients but we reserve the right to use images of our work in private & public spaces for marketing purposes. Your data is private. We will not knowingly pass it on to anyone without your consent and we will not contact you with promotional material unless you’ve asked for it.

Ship overseas?

We are U.K based but we will ship to areas outside of the U.K and p&p is applied to each product as appropriate. Packages can be insured, tracked & shipped at additional cost by prior arrangement.

Security?

This store uses an automated Woo Commerce platform for payments, and third party payment systems automatically encrypt your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL).

Cookies?

This website uses cookies to improve your experience. We’ll assume you’re ok with this, but you can opt-out if you wish by deleting cookies within your browser. The cookies we use are for Google Analytics and third-party cookies from Facebook and Twitter (if you like or tweet about this site).

Guarantees?

All products come with a 1 year guarantee. If the product fails within a period of 1 year, will we replace new for old or refund the purchase. This does not include accidental damage and normal wear & tear.    We offer this guarantee on the understanding that the product has been appropriately maintained and no guarantees are applicable to items or services supplied free of charge.

Wholesale Enquiries?

All products are exclusive to Stornish. We do not sell our products wholesale. Products are available to hire for photoshoots & film production subject to a deposit & fees.

Disclaimer

While every effort has been made to accurately depict all items available and apply strict quality controls, the product’s status as a ‘craft object’ mean they are sometimes different. These are desirable qualities and evidence of the artisan methods involved. However, if you require perfection and uniformity, our products may not be your thing. Colours may differ in colour from those on your monitor.

The website contains links to third party websites. If you decide to visit any third party site, you do so at your own risk. We are not responsible for the content, accuracy or opinions expressed in such websites. Links do not imply that this Website is/are affiliated or associated to such sites. Third party content may appear on these websites or may be accessible via links from these websites. We are not responsible for and assume no liability for such content.